Perromart Reviews

I placed my order on 12/01/2023, but I noticed that the details were missing from my account page. I shot them an email about it and followed up a couple more times, but still no response.

Today, on 31/01/2023, my order finally arrived, but guess what? Some items were missing. So, I emailed them again, and honestly, I’m not holding my breath for a reply this time either.

If I don’t hear back from them in 7 working days, I’m gonna have to file a dispute to get my money back.

To sum it up, I’m done shopping with them. I’m really, really let down by their awful service. What on earth happened to them?

Just like others, I ordered some dog meds and paid on January 4th, but it’s been nearly four weeks and I haven’t heard a peep. No tracking info, no replies to my emails, and no one picks up the phone. If anyone's thinking of filing a police report, count me in. Thanks!

I made an order on January 7, 2023, and as of today, January 30, 2023, it still hasn’t shown up. I was really hoping they’d reach out to me quickly, but then I noticed their OTP message was flagged as a SCAM by my iPhone. So, I’m guessing their site might’ve been compromised? I’ve been getting my cat food from them for a while now and the delivery has always been on point. Honestly, I’m just really let down.

I made a purchase on 31/12/2022 and as of now, my order status hasn’t been updated. I tried calling, but nobody picked up. I’ve sent multiple emails, and every time I just get an automated response with a ticket number promising a resolution in 72 hours, but I’ve yet to hear back about my order.

I've gone through every single instance of no delivery and no response, just like all those 1-star reviews below. Honestly, there's no reason to keep telling the same tale. I'm seriously considering filing a police report.

It's been around 10 days since I ordered, and still no email response or any way to reach customer service. I've been buying from them for years. What on earth happened?

I wish I could give them no stars because it's truly been a nightmare! I placed my order on January 4th, and right away, they informed me that the items were out of stock (why can't they keep their inventory updated?). After waiting patiently for two weeks, still no updates or signs of my order. I tried reaching out via phone and other means, but got no replies. They even disconnected their contact number! Left all of us customers in the lurch... with no food for our pets. They took our money and it's just plain wrong. Anyway, I've filed a complaint with CASE to get my money back. I’m never ordering from them again, and I strongly advise everyone to steer clear of this place. Their professionalism is seriously lacking, and I can't help but think something must have gone wrong with the company.

I placed my order and made the payment on January 9th. It's been ages, and I haven't received anything. I've tried calling and emailing, but no one is getting back to me.

I just came across a bunch of other folks with the same awful experience. If anyone's thinking of going to the police, count me in, please.

I placed my order on January 3, 2023, and here we are on January 18 with no updates. They took the payment from my card on January 4, but there's been zero movement on my order. I might have to file a police report at this rate. Tried reaching out via email and phone, but all I got were automated replies.

SERIOUSLY, AVOID THIS COMPANY UNLESS YOU'RE READY TO BE FRUSTRATED OR DEAL WITH THE HEADACHE OF GETTING YOUR MONEY BACK.

They used to be reliable for quite a while, but that’s changed. I made an order, and it’s just sitting there marked as ordered. When I logged in, it showed as confirmed, but I haven’t heard back from customer support. They keep giving excuses about stock takes and whatnot. To make matters worse, they’re still sending out promotional emails, and you can even order the items I tried to get, which means they won’t be delivered. They really shouldn’t accept orders if they don’t have the products in stock.

Perromart is a business that will take your cash without a second thought. They swapped out my cat's litter without asking me first, and when I asked for my money back, they demanded I send the litter back. The driver picked it up, and now it’s been nearly a week. Their customer service is totally ignoring me. What the heck!

Seriously, steer clear of this shop. The first time I ordered some kibbles, they hit me up after I paid to say it was out of stock. What a joke!

I thought I’d give it another shot, but right after I placed my order for kibbles again, I got an email saying it would be delayed.

So, I shot them an email to cancel and ask for a refund, and they told me it would take 72 hours to respond.

Fast forward a week, and I’m still waiting for a reply. I even tried reaching out on Instagram and Facebook, but they just read my messages and ghosted me.

I called their customer service for two days straight, only to hear they were either busy with annual stock taking or on lunch breaks.

They keep posting on their social media, but no one seems to care to respond to me anywhere.

Completely unacceptable! For about a year, we’ve been getting dry food for our pet. A few times, we noticed some white stuff in the food but didn’t think much of it. This time, though, the entire batch was infested with these gross white things, and to make matters worse, the whole 12kg bag was crawling with worms!

We are utterly shocked and disgusted to find out that this is the quality of products Perromart offers, which we’ve been giving to our pet. When I reached out to them, it took a whole week just to get a reply asking for pictures and the order number. Their laid-back attitude is just unbelievable, no sense of urgency or concern. I’ve got more photos and videos, but honestly, it’s too revolting to even look at.

Update: Perromart is still avoiding the issue with no real answers. A trustworthy company would have jumped on this problem immediately, but I’ve been trying to get through to them for over three weeks now. Their customer service is absolutely absurd. Seriously, don’t buy anything from this place.

I placed my order on December 9, and it still hasn’t shown up. I’ve sent them a few emails and tried calling multiple times, but I can’t get in touch. I’m seriously considering reporting this to the police since it’s been three weeks without my item.

ABSOLUTELY HORRIBLE. I placed my order a week ago and, like many others here, I've received zero updates. My order is still showing as "order placed" after a WHOLE week. I even reached out to ask how much longer it would take since my cat's food is running low, and I only got a response after 7 LONG days. What a ridiculous company. To top it all off, they switched out my cat's litter without even checking with me first. Seriously? As pet owners, we know how particular cats can be. This company and their customer service are just a joke.